IN BED will exchange or refund goods purchased from inbedstore.com provided the goods are unused, have not been washed, are still in original packaging and have their tags attached.
We are unable to refund or exchange IN BED goods purchased at one of our stockists. The customer must go via the original store where goods were purchased.
Refunds will only be offered if items are received back at the IN BED office within 14 days of the customer originally receiving their order.
To complete a return, the customer must contact IN BED via email (firstname.lastname@example.org) to notify us they wish to exchange or refund their order.
The customer will then be emailed instructions on how to complete their return and what information to include on or inside the package.
All return shipping is done at the customer’s own expense and must be sent via a prepaid and traceable method to ensure safe and documented delivery. IN BED takes no responsibility for missing incoming deliveries without proof of delivery. The original shipping charges are not refundable and, if you are exchanging for an alternative item, a return shipping charge will be applied.
For International returns you must mark on the postal company’s consignment ‘Returned Goods’ to ensure that the items do not attract possible customs duties and taxes.
IN BED reserve the right to deny refunds if the merchandise does not meet our returns policy requirements once assessed.
Refunds will be processed via the same method as the customer’s original payment (PayPal/Visa/Mastercard/Afterpay).
All goods are quality controlled prior to dispatch, however sometimes production faults can result that are accidentally missed. Your goods may be returned via the same method as above for assessment and a refund will only be given if an item is deemed to be legitimately faulty by IN BED, as the supplier. In case of faulty items, IN BED will also refund the cost of return shipment once assessed.
Return of faulty goods must adhere to the following:
>The product must have been purchased within 6 months of notification.
>You must notify IN BED via email (email@example.com) with:
(i) A photograph of the item with a description of the fault
(ii) A “proof of purchase”, being either the email confirmation or invoice from IN BED or bank statement.
>IN BED will respond within one business day with a Return ID number and confirmation of the address to post your item.
>Items must be sent via a traceable and pre-paid method.
Please note that wear and tear in the course of normal use is not considered a fault. Linen, cashmere and other fibers and fabrics should be handled with care.
For more information on how to care for your IN BED products please refer to the care instructions on the product pages of our website or email us at firstname.lastname@example.org.