Returns

IN BED RETURNS POLICY

We hope that you love your IN BED purchase, however if for any reason you would like to return your order, we offer easy returns within 28 days of delivery. You can request a return here

We offer refunds or credit notes on full priced items.
ALL items as part of our Online Warehouse sale are FINAL SALE and not eligible for a credit note or refund. 
Past season or discontinued styles on our site, are final sale and cannot be returned for a credit note or a refund.
Sale items as part of a promotion can only be returned for a credit note. We do not refund sale items unless faulty.
You will see a note in your cart with items that are final sale or credit note only.

Returned items must be unused and still in original packaging with tags attached.
Reach out to our customer service team for produce enquiries, prior to purchase at info@inbedstore.com

Please note: We are unable to refund or exchange IN BED goods purchased at one of our stockists. All purchases made through an IN BED distributor must go via the point of purchase.

Online orders are able to be returned in store at either IN BED Paddington, or IN BED Armadale.

REFUNDS
If your item qualifies for a refund, once we have inspected & received your return, we will refund your original order amount less $10 for the return shipping label provided.
Please allow up to 5 business days once the refund has been issued for it to arrive in your account. Orders placed via AfterPay may take an additional 3-4 business days to receive your refund and any future payments to be cancelled.

CREDIT VOUCHERS
We offer free returns for credit vouchers via our returns portal. Credit vouchers will be issued at the full amount of the original purchase price. All credit vouchers will be emailed to the recipient and are valid for 12 months and redeemable online and in store.

ORDER CANCELLATION
Please notify us as soon as possible if you would like to cancel your order and we will endeavour to action for you. Unfortunately during sale/high order volume periods it may not be possible. If your order is shipped and you would no longer like to keep your item, you are welcome to process your returns via our returns portal, once you have received the goods. 

HOW TO PROCESS A RETURN:

  1. Request a Return here within 28 days of receiving your order. 
  2. Follow the prompts in our returns portal, you will be provided with instructions on how to return your order to us.
    Orders within Australia & The United States of America will receive a return shipping label via email, orders from Canada & NZ will need to post their orders back to us via a traceable postage service.
  3. Once the item is received & inspected by IN BED and meets the above conditions, we will either provide a refund via the original form of payment or assign a store credit to be used within 12 months of receipt. Returns are processed within 5-7 business days of IN BED receiving the items. 

IN BED reserves the right to reject returns at our own discretion. In the instance your return is not accepted it will be returned back to you. Shipping and handling charges are non refundable unless the item is faulty.

If at any stage of the returns process you need to get in touch, please email us at info@inbedstore.com and we will gladly help.

FAULTY ITEMS

All goods are quality controlled prior to dispatch, however occasionally production faults can result which are accidentally missed. 

At IN BED we stand by products and are proud to offer a full 2 year warranty on all IN BED branded items from purchase date. 

This does not cover what would be considered user fault (e.g. fabric snagged on sharp corners, fabric bleached by household products or skin products etc).

As part of our commitment to sustainability you will first (when possible & appropriate) be offered a repair on your item. If repair is not possible or would very negatively effect the look or performance of your product we would then offer a replacement. 

Your goods may be returned via the same method as above for assessment and a repair, replacement or refund will only be given if an item is deemed to be legitimately faulty by IN BED, as the supplier. 

Return of faulty goods must adhere to the following:

  1. The product must have been purchased from IN BED directly at FULL PRICE (sale items, warehouse items or products purchased from third parties are not accepted)
  2. The product must have been purchased within 24 months of notifying IN BED of the fault. 
  3. You must contact IN BED via email (info@inbedstore.com) with:

(i) A photograph of the item & fault along with a description of the issue/fault

(ii)A “proof of purchase”, being either the email confirmation or invoice from IN BED or bank statement.

IN BED will respond within 24 business hours and if eligible for inspection, will send return details as per the process above. 

We also offer lifetime spare parts so if you have a tie or button go missing 5, 10 or 20 years after purchase we will happily send you a replacement so you can have this repaired & back in working condition.

For more information on how to care for your IN BED products please refer to our Product Care page or email us at info@inbedstore.com.