We ship domestically with Australia Post. You can select free shipping or upgrade to Express shipping for an additional $15
For international shipping with partner with DHL Express. Please view our International Shipping information for pricing and important information on International orders.
Once your order is packed & shipped, you will receive tracking information from us. If you do not receive tracking information within 2 business days of your order please get in touch with us via Live Chat or email us at firstname.lastname@example.org so we can see what the issue is.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We do! All domestic orders are shipped free of charge with no minimum spend.
We ship all orders the next business day from our Sydney based warehouse. Depending on your location you order can take up to 5-7 business days to reach you. This applies to Australian and international shipments.
If you have not received any tracking information, please check your spam folder for any emails from email@example.com. If you have not received any emails about your parcel, feel free to get in touch via our Live Chat or email us at firstname.lastname@example.org.
We ship worldwide and offer complimentary shipping for many countries with a minimum spend.
Please note that we DO NOT charge duties or taxes but these may be payable when goods arrive in the country of destination. IN BED are not liable for these duties or taxes and we suggest checking with your local customs office prior to placing any orders.
Please see pricing information for all regions here.
We are unable to offer free returns for change of mind purchases, however if you receive a faulty or incorrect item we will gladly cover the cost of return shipping.
You should receive your order confirmation as soon as your order has been processed online. If you do not receive a confirmation within an hour please follow the below steps: Check your account to ensure the order was processed Check your spam folder for an email from email@example.com If you still have no luck email us at firstname.lastname@example.org or jump on live chat and we will ensure your confirmation is resent ASAP
Depending on your location, your local customs office may charge you local duties or taxes.
The responsibility for any custom duties, foreign taxes of other fees which may be imposed rest solely with the customer.
Should the customer refuse to pay applicable duties & taxes applied by customs, the responsibility lies with the customer to arrange for the order to be returned in order to receive a refund.
If the customer refuses to accept the delivery IN BED is charged for return of the parcel, the return shipping amount will be deducted from the customers refund.
Please contact your local customs office to find out if your order will incur fee’s prior to completing your purchase.
Please contact us at email@example.com and we will find a solution for you ASAP
We accept Visa, Mastercard, PayPal and Afterpay (within AU only)
Your order is packaged in an FSC certified cardboard box and sealed with water soluble paper tape which ensures the box is completely recyclable after you remove the shipping label. It is packaged within the box with 100% recycled paper.
Unfortunately we do no offer gift wrapping at this stage.
If you have made a mistake or need to change your order please contact us ASAP on firstname.lastname@example.org and we will try to fix this for you prior to your goods being dispatched
Each item includes care instructions on the tags, and you can also view our full Product Care page for more information.
We work with suppliers all over the world. You can read about our suppliers and locations in detail here.
Sustainability is a big focus for us. You can read about our production processes here.
We are currently working on communicating about certifications, sustainability and responsibility on a product level so we can provide as much transparency about our products to the customer as possible. If you have any questions in the meantime please email us at email@example.com
We recommend you use the 'Email When Available' function within the product page as you will be notified as soon as the product is restocked.